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DNP’s Flat Fee Printer Repair Service Program

Published on December 11, 2014 by

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DNP just announced a Flat Fee Repair Program for its most popular stand-alone photo printers: DS40, DS80 and RX1

So how does this work?
If a DNP printer is beyond its limited warranty period and not covered by an Advance Exchange or Extended Service programs, DNP’s service facility will be pleased to repair it on a flat fee basis.

Flat fee pricing includes parts and labor to repair the printer. It does not include return  ground shipping to end users in the 48 contiguous United States and Canada.

There are three (3) levels of flat fee repairs, all levels carry a 90-day guarantee, and DNP IAM reserves the right to change or cancel these programs at any time without notice.

Flat Fee Repair Brochure: ( .PDF 0.2 mb)


 

Flat Fee Repair Levels:

Level I FF1 General Tune-up No repair problem found
Level II FF2 Repair No thermal print head replacement
Level III FF3 Repair Yes, thermal print head replacement

Flat Fee Repair Pricing: (All Flat Fee Repairs carry a 90-day guarantee.)

ITEM# PRINTER DESCRIPTION FLAT FEE
SP-DS40-FF1 DS40 Flat Fee Repair for DS40, General Tune-Up $   79.00
SP-DS40-FF2 DS40 Flat Fee Repair for DS40, No Print Head $ 199.00
SP-DS40-FF3 DS40 Flat Fee Repair for DS40, With Print Head $ 379.00
SP-RX1-FF1 RX1 Flat Fee Repair for RX1, General Tune-Up $   79.00
SP-RX1-FF2 RX1 Flat Fee Repair for RX1, No Print Head $ 159.00
SP-RX1-FF3 RX1 Flat Fee Repair for RX1, With Print Head $ 299.00
SP-DS80-FF1 DS80 Flat Fee Repair for DS80, General Tune-Up $   79.00
SP-DS80-FF2 DS80 Flat Fee Repair for DS80, No Print Head $ 259.00
SP-DS80-FF3 DS80 Flat Fee Repair for DS80, With Print Head $ 479.00

 

Warranty Period

PRINTER MODEL WARRANTY PERIOD COVERAGE
DS40 The earlier of 1 Year or 40,000 prints (4×6″) Parts and Labor
RX1 The earlier of 1 Year or 30,000 prints (4×6″) Parts and Labor
DS80 The earlier of 1 Year or 10,000 prints (8×10″) Parts and Labor

What to Do!

  1. To arrange for Flat Fee service, please call DNP Technical Support at 1-888-749-3587. Support hours are Monday-Friday 9:00 AM to 5:00 PM Eastern Time.
  2. An RMA will be generated and given to you.
  3. You will returns the printer to DNP’s repair facility. (Customer pays freight)
  4. Printer will be diagnosed. Repair level cost, completion target date, and return freight (ground or expedited) costs will be communicated to customer. (Customer pays freight)

Your credit card (Visa, MasterCard, American Express, and Discover) will be charged the approved amount.
Questions or Concerns may be addressed to DNP Customer Support at 1-888-749-3587.
You can also E-mail: dnpsupport@dnp.imgcomm.com.

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2 Comments  comments 

2 Responses

  1. GYAN TOTARAM

    do you guys sells the service repair manual

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