An updated Flat Fee Repair Program in now available for the most popular stand-alone DNP photo printers!
If your DNP printer is beyond its limited warranty period and not covered by an Advance Exchange or Extended Service program, DNP’s service facility will be pleased to repair it on a flat fee basis. Flat fee pricing includes parts and labor to repair the printer. According to this updated Repair program, there are three (3) levels of flat fee repairs, all levels carry a 90-day guarantee*
Questions or Concerns may be addressed to DNP Customer Support at 1-800-814-4672.
You can also E-mail: firstname.lastname@example.org. DNP IAM reserves the right to change or cancel these programs at any time without notice.
Flat Fee Repair Levels and Pricing
Click here for a PDF of a Price run down and full details on the program.
Click here for the full details on the DNP page
Flat fee pricing includes parts and labor to repair the Printer. It does not include ground shipping, applicable sales tax or international duties to return the Printer to end users in the 48 contiguous United States or Canada.
|What to Do!|
|1. To arrange for Flat Fee service, please call DNP Technical Support at 1-888-749-3587.
Support hours are Monday-Friday 9:00 AM to 5:00 PM Eastern Time.
2. An RMA will be generated and the RMA number given to you.
3. You will return the printer to DNP’s repair facility. You the customer pay freight.
4. Printer will be diagnosed. Repair level cost, completion target date, and customer paid return freight (ground or expedited) costs will be communicated to customer.
5. Your credit card (Visa, MasterCard, and/or American Express) will be charged the approved amount.
Thermal Print Head Limitation and Warranty Period
The warranty period begins on the date of purchase by Customer of this Printer as evidenced by a sales invoice or proof-of-purchase. This limited warranty is applicable to Customers who purchase and use the Printer in the 48 contiguous United States and Canada.
DNP IAM Flat Fee Rev 06/2018
You can see Foto Club’s full line of DNP photo printers here.
Foto Club Inc is an authorized DNP Reseller
FotoClub is an authorized dealer of professional digital photo printing and professional instant printing solutions from all the major brands like Epson, HiTi, DNP, Kodak, Sony, Mitsubishi and more. We can help you find the right photo printing equipment and supplies for any application including photo booth printers, photo kiosks, large format inkjet printers and portable event printers.